Communications

Requesting Police Services

 

Dial 9-1-1 for police assistance in emergency situations and crimes that are in progress.

NON-EMERGENCY: (203) 261-3665 For police assistance in non-life threatening situations.

When requesting services for non-emergency/non-life threatening situations, we ask for your patience in waiting for the arrival of a police officer, as emergency calls have priority over non-emergency calls. The officer will respond to your call as soon as possible.

When calling, have the following information ready: 

1. Type of incident.
2. Is the crime still in progress?
3. Location.
4. Number of suspects, if any; and whether they are armed.
5. Suspect description (race, sex, height, weight, clothing) and last known direction of travel.
6. Vehicle description (color, year, make, model, license plate number), if any; and last know direction of travel.

9-1-1 and VoIP (Internet) Phones

9-1-1 calls placed using "Voice Over Internet Protocol" (VoIP) telephones (for example: Vonage, AT&T CallVantage, etc.) may be routed in different ways depending on the service provider. The dispatcher may or may not have your address information depending on your service provider. It is best to assume that the dispatcher does NOT have your exact location when calling 9-1-1 from a VoIP phone. It is important to notify your VoIP provider any time you change the physical location of your VoIP telephone to ensure that your telephone call is routed to the correct 9-1-1 center.

See the FCC Consumer Advisory regarding VoIP and 911 Service for more information.

IMPORTANT: It is important to read the documentation that came with the VoIP equipment when it is received to ensure that 9-1-1 service is available when you need it. If you have questions about how to do this, contact your VoIP service provider.

Special Needs

When a Trumbull resident calls 9-1-1 from a wireline phone, Connecticut’s 9-1-1 emergency telephone service displays your name, address, and telephone number at the Trumbull 9-1-1 answering point at the Trumbull Police Department. (A wireline phone is a phone that has a wire from a telephone pole to your home.) In the event a 9-1-1 call is made from your home, the information you provide on this Special Needs Form will inform the operator that you or someone else living in your household has a medical condition or disability. This information helps the 9-1-1 operator to provide appropriate emergency help. Please click here for more information.